Legal Information

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

Information We Collect

• Personal details such as name, email address, phone number, shipping/billing address.
• Payment information processed securely through third-party gateways.
• Browsing information such as cookies, IP address, and device type.

How We Use Your Information

• To process and deliver your orders.
• To communicate order updates and customer support.
• To improve our website, services, and customer experience.
• To comply with legal obligations under Indian laws.

Data Security

We use secure payment gateways and follow industry-standard practices to protect your information. However, no method of transmission over the Internet is 100% secure.

Sharing of Information

• We do not sell or rent your personal data.
• We may share data with trusted third parties (e.g., payment processors, delivery partners).

Your Rights

You can request access, correction, or deletion of your personal information by contacting us.

Contact Us

For any privacy-related queries, please contact us at gaumayam15@gmail.com or 8851863888.

Welcome to Gaumayam. By accessing or purchasing from our website, you agree to the following terms:

Eligibility

You must be at least 18 years old to make a purchase.

Use of Website

You agree not to misuse the website or engage in fraudulent activities.

Orders & Payments

• All prices are in Indian Rupees (INR).
• Payments must be made through our secure payment gateways before order confirmation.

Shipping & Delivery

• We will make reasonable efforts to deliver products within the estimated timelines.
• Delays due to courier/logistics issues are beyond our control.

Refund & Cancellation

All sales are final. Please read our Refund Policy before purchasing.

Intellectual Property

All content, logos, and designs are the property of Gaumayam.

Product Information

• All our incense products are made from 100% natural cowdung and herbs.
• We strive to provide accurate product descriptions and images.
• Colors and appearance may vary slightly from images due to screen settings.

Governing Law

These terms are governed by the laws of India. Disputes shall be subject to the jurisdiction of courts in Mumbai, Maharashtra.

No Refunds For:

• Change of mind after purchase.
• Incorrect selection of product.
• Delays caused by courier/logistics partners.
• Personal preference or dissatisfaction with fragrance.
• Order placed by mistake.

Important Notice

We encourage customers to carefully review their order before making payment. Please ensure you have selected the correct products, quantities, and shipping address.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with proof (images/video), and we will assist with a replacement (subject to product availability).

Quality Assurance

• All our products are handcrafted with 100% natural ingredients.
• Each product is carefully inspected before shipping.
• We package products securely to prevent damage during transit.

Contact Information

For any queries regarding damaged products, please contact us immediately:

• Email: gaumayam15@gmail.com
• Phone: 8851863888
• Response time: Within 24 hours